return policy

we gladly accept returns/exchanges for most items meeting below criteria & is the sales associates' discretion:
new condition
unworn
unopened/in original packaging
tags attached
free of smoke, stains, pet hair & odors

full refund
14 days of original purchase date
exchange / store credit
exchanged 15-30 days from original purchase date 

final sale items (cannot be returned)
pre-orders
jewelry
hair accessories
socks/tights
sale/clearance items

gifts
if you receive a gift from our store you are welcome to exchange it
for other items of equal value or store credit.

returns/exchanges via shipping
we will pay return shipping costs if the return is a result of our error (ie, you received an incorrect or defective item, etc.). please ship back via trackable shipping method.

payment
you should expect to receive your refund within three weeks, however, in many cases you will receive a refund more quickly. this time period includes:
transit time to receive your return (5 to 10 business days)
time to process your return once we receive it (3 to 5 business days)
time it takes your bank to process our refund request (5 to 10 business days)

contact for returns
if you need to return/exchange an item(s), please CONTACT US with the following & we will respond with instructions:
order number
reason for return

if you have any further questions regarding returning or exchanging any items, please do not hesitate to email, call or text us!
706.662.2223
hello@lumilane.com